Free delivery on all UK orders over £40

Delivery Information

 

Delivery times are estimates please check the table below for timeframe that claims are eligible for delayed parcels as per the delivery service selected 

Shipping Options

We use the following methods below to ship our orders:

  • Royal Mail
  • ParcelForce
  • FedEx
  • DHL
  • DPD
Royal Mail Orders placed before 2pm are shipped the same day (Mon - Fri)
 
Courier Orders need to be placed before 12pm for guaranteed same day dispatch 
 
Currently we do NOT ship to Norway, Russia, Ukraine or Canada 
 
 
EU orders please shop at www.proactivehealthcare.eu or for Ireland www.proactivehealthcare.ie 

Shipping Cost

We offer free delivery on all UK orders over £40, however, we appreciate customers from the Highlands and Islands contacting us first if they are placing a large order. If you cannot find your country in the options list please contact us for a shipping cost. Please note that all items are subject to availability and while we make every effort to ensure your item is in stock, there may be rare occasions when we will be unable to process your order in the normal time scale. In this unlikely event, we will contact you to advise the estimated delivery date and should this be unacceptable, we will be happy to issue a refund for you. Delivery times are estimates and the postal delivery system is out of our control. We will only offer postage/item refunds after the courier/delivery company that your item was sent with confirms that it is lost.

Late delivery items are compensated only if compensation is eligible from the delivery company.

SERVICE DELIVERY TIME PRICE INCLUDED VAT Claim Eligable (Items are not replaced or refund until after this time)
Royal Mail 24 1 - 2 working Days Approx Free over £40  After 9 Working Days from dispatch 
Royal Mail Tracked 24 Signed  1 - 2 Working Days  £4.25 After 8 Working Days from dispatch 
UK Next day delivery - Order before 1pm Mon-Thurs Next Working Day From £7.95 After 2 Working Days from dispatch 
DPD UK Next Day  Next Working Day £21.60 After 3 Working Days from dispatch 
DHL Express UK  1-2 Working Days £11.50 After 5 Working Days 
DPD UK On the Road  2 Working Days  £14.50 After 5 Working Days 
DPD ROI - Please shop on www.proactivehealthcare.ie  Next Working day if no delays £12.80  After 3 Working Days 
DHL Express ROI - Please shop on www.proactivehealthcare.ie  1 -2 Working Days  From £11.50 After 5 Working Days 
Northern Ireland 24 hour courier (order before 12pm) Next working day From £6.95 After 2 Working Days from dispatch 
DPD EU - Please shop on www.proactivehealthcare.eu  3-8 Days depending on Zone From £17.80 After 14 Days 
Priority Post ( ROI & Switzerland Only) - Please shop on www.proactivehealthcare.eu  ROI Approx 2 days - Switzerland Approx 5 working days From £9.50 After 14 Working Days from dispatch 
EU Express Courier (Holidays in your country must be taken into consideration when choosing this service and they do not deliver weekends. Delivery times are an estimate.) Please shop on www.proactivehealthcare.eu  Normally 1-2 Days but can be 3 working days or more From £25.00 After 10 Working Days from dispatch 
Rest of the World Approx 8 -12 working days From £14.00 After 21 Working Days from dispatch 

 

No Orders ship on the following days due to service providers holidays - 

New Years Day 

St Patricks Day (17th March or following Monday if it falls on a Weekend) 

Good Friday

Easter Monday 

Early May Bank holiday 

Spring Bank Holiday 

12th & 13th July (or following Monday & Tuesday if it falls on a Weekend)

Summer Bank Holiday (End of August) 

25th & 26th December (or following Monday/Tuesday if it falls on a Weekend)

 

Orders will be dispatched the next working day AFTER these non service days

We notice you are browsing from Outside of the UK. You may wish to Visit our EU store.