We have offices in both the North & Republic of Ireland. Orders ship from County Antrim.

Customers from the UK or EU should not have to pay any additional tax or duty after they complete checkout Northern Ireland remains in the EU customs Union due to the Northern Ireland Protocol UK customers should order on www.proactivehealthcare.co.uk EU customers should order on www.proactivehealthcare.ie OR www.proactivehealthcare.eu

All of our refrigeration products have the option to add an ice pack free of charge on the product page. If you do not add an ice pack however, your products can be out of the fridge for up to 7 days in extreme heat with no loss of potency. Specific information for each item can be found on the product page.

We cannot recommend the use of any of the products on children apart from those specifically formulated for them. Please consult your healthcare practitioner in regards to any other supplements.

Orders are shipped Monday to Friday before 2pm. We do not ship on Bank holidays or Royal Mail non service days. Please take this into account when ordering. Courier orders shpu;d be placed before 12pm for guaranteed same day shipping 

 NOTE - If your order is placed after 2pm it may still be shipped if we have time before the postal collection 

Some products have a manufacturing date printed on them (“MFG” followed by a date). Although the product may not have an expiration date, it is recommended to replace the product two -three years after the printed manufacturing date depending on the product.

All products should have storage guidelines printed on the label. We add an additional label to products that either must be stored in the fridge upon receipt, upon opening or for a better shelf life to make this more apparent.

Yes, we ship globally with the exception of Canada, Norway, Russia and Ukraine. If no shipping option appears at checkout for your destination it may be a blackout area that we do not have a courier for.

Shipping options for all other countries will be available at checkout. EU customers should order on ww.proactivehealthcare.eu or www.proactivehealthcare.ie

Please contact us within 14 days to initiate your return by email.

We do not accept returns on opened products

Refrigeration products are NOT eligible for retur

Please check your junk mail folder. If you have an account, please check your order history. If you still cannot find it please contact us by phone or email

Please contact us via email with your order number. We will contact the delivery company to find out what has happened to your parcel. If it cannot be located or has been delivered incorrectly we will offer you a refund or redelivery

All orders ship from County Antrim, Northern Ireland. We are online only and do not offer collection