Shipping policy

Royal Mail Orders placed before 2pm are shipped the same day (Mon - Fri) Orders placed after 2pm on a Friday ship the following Monday

 

Delivery times are estimates please check the table below for timeframe that claims are eligible for delayed parcels as per the delivery service selected 

Shipping Options

We use the following methods below to ship our orders:

  • Royal Mail - Tracking at https://www.royalmail.com/track-your-item
  • DHL -  Track Orders at https://www.dhl.com/gb-en/home/tracking.html

 

Courier Orders need to be placed before 12pm for guaranteed same day dispatch (Mon-Fri)

 

Currently we do NOT ship to Norway, Russia, Ukraine, Türkiye or South America. In North America we only ship to to the USA

 

EU orders please shop at www.proactivehealthcare.ie 

 

Shipping Cost

We offer free delivery on all UK orders over £40, however, we appreciate customers from the Highlands and Islands contacting us first if they are placing a large order. If you cannot find your country in the options list please contact us for a shipping cost. Please note that all items are subject to availability and while we make every effort to ensure your item is in stock, there may be rare occasions when we will be unable to process your order in the normal time scale. In this unlikely event, we will contact you to advise the estimated delivery date and should this be unacceptable, we will be happy to issue a refund for you.

Delivery times are estimates and the postal delivery system is out of our control. We will only offer postage/item refunds after the courier/delivery company that your item was sent with confirms that it is lost.

Late delivery items are compensated only if compensation is eligible from the delivery company.

 

SERVICE

DELIVERY TIME

PRICE VAT Inc.

Claim Eligible (Items are not replaced or refund until after this time)

Royal Mail 48

2-3 working Days Approx

£3.95 or Free on orders over £40 

After 9 Working Days from dispatch 

Royal Mail Tracked 24 

1 - 2 Working Days 

£4.95 or Free on orders over £75

After 8 Working Days from dispatch 

Royal Mail 24 Tracked & Signed

1 -2 Working Days

£5.50

After 8 Working Days from dispatch

UK Next day delivery - Order before 1pm Mon-Thurs

Next Working Day

From £9.95

After 2 Working Days from dispatch 

DHL Express UK 

1-2 Working Days

From £16

After 5 Working Days 

Rest of the World

Dependent on Country 

From £18.00

After 21 Working Days from dispatch 

 

 

No Orders ship on the following days due to service providers holidays - 

New Years Day 

St Patricks Day (17th March or following Monday if it falls on a Weekend) 

Good Friday

Easter Monday 

Early May Bank holiday 

Spring Bank Holiday 

12th & 13th July (or following Monday & Tuesday if it falls on a Weekend)

Summer Bank Holiday (End of August) 

25th & 26th December (or following Monday/Tuesday if it falls on a Weekend)

 

Orders will be dispatched the next working day AFTER these non service days