Terms & Conditions
TERMS AND CONDITIONS OF BUSINESS
1. This website is operated by Proactive Healthcare. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Proactive Healthcare.
3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
5. We reserve the right to refuse service to anyone, for any reason, at any time.
6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
ONLINE STORE TERMS
9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website.
10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
14. Your order will only be accepted by us once your goods have been dispatched.
MODIFICATIONS TO OUR SERVICE AND PRICING
15. Prices for items are subject to change without notice.
16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times). Please see our delivery/shipping page for further information. Furthermore we will not refund orders as lost until the delivery company clarifies it as so which can be up to 4 weeks for countries outside of the UK.
19. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays will not be despatched for delivery until the following Monday and so may not be received until Tuesday.
20. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
22. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.
LIABILITY AND INDEMNITY
23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.
REFER A FRIEND
29. The refer a friend section of our website allows you to send your favourite products to your friends and earn a discount of £4 off your next order once your friend has placed an order (they also will receive £4) This system id for referring your friends only and should not be used to refer yourself. If we find anyone abusing the system we will refund your orders and remove the refer a friend capability from your account.
30. You are entitled to cancel your order and return the goods within 7 working days for a refund less postage costs incurred by us. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. REFRIDGERATION PRODUCTS ARE NOT ELIGABLE FOR RETURN
Any goods returned should be in saleable condition and should not have been opened.
If your item is damaged we will ask you to return it to us or we will send a replacement part or product, you must report damages within 24 hours of receiving your product and refunds will be given once the product has been returned and inspected, if the product is found to be faulty you will receive a full refund including postage costs, if the product is not faulty we will refund you less the postage costs.
Please read the full ingredients of the products you are ordering. If you have any allergies or dietary requirements please contact us before ordering and we can check the products for you. We will not accept returns on opened products in regards to these reasons.
If your order is returned to us for any of the reasons below you will have to pay a re-shipping charge or get your order refunded less the postage charge;
I) You did not collect your item from the sorting or local delivery office before it was returned to sender
II) You provided an incorrect address or Post Code
III) Customs rejected your order and returned to sender
We will not reship until the original order has arrived back with us